Delivery & Returns

Order Queries:

Please contact our Head Office on 02476308100, during normal business hours, currently Mon-Fri 8.30am-6pm, or e-mail us on sales@ney.co.uk  and we will contact you ourselves to deal with any issues.

Deliveries:

We can deliver anywhere within Mainland UK and Republic of Ireland, within usual working hours. If you require any deliveries outside of these hours or locations, such as a delivery to your premises on the weekend please contact us.

Returns:

Please note if goods are over-ordered or ordered incorrectly by you, we will usually charge a re-stocking fee of 15%, goods need to be returned to us at your cost in their original packaging and re-saleable condition, within 2 weeks from sale. You must contact us before any returns are made.

We cannot do this for specially ordered items.

Faulty goods:

Please note that we may require photographic evidence and return of the goods.

Cancellations:

We accept cancellations of orders, the notification to us must be made within 1 hour of placing the order.

Refunds:

Will only be issued to account holders, once Credit Notes are issued. No refunds to any third parties in any situation.

All of our purchases are covered by our terms and conditions which can be viewed at https://store.ney.co.uk/terms-conditions